Returns & Exchanges
At ROKA, we stand behind our high-performance gear; if you are not 100% satisfied with your purchase, you can return or exchange your items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid shipping label and print it directly from your browser or via the confirmation email.
Pack Your Gear
Place your items in their original packaging and securely attach the prepaid shipping label to the outside of the box.
Ship and Track
Drop your package off at any authorized carrier location and keep your tracking number to monitor your return's progress to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing